Over 10,000 calls made to Bank of Ireland fraud team during holiday period

Eva Osborne

Bank of Ireland’s fraud prevention team received over 10,000 calls from customers during the peak holiday period.

The peak holiday period was from December 23rd to December 29th, with the fraud prevention team receiving more than 550 calls from customers on Christmas day alone.

Over the holiday period, the busiest day for calls from customers was December 23rd with over 2,800 calls received, with the second busiest being December 27th (1,734 calls) and over 1,100 calls were received on St Stephen’s Day.

New Year’s Day 2025 also proved to be busy for the fraud prevention team, with just over 1,300 calls.

Bank of Ireland customers call the fraud prevention team for a range of reasons, including spotting a transaction on their or card that they do not recognise, if they are ed by a fraudster via text, call or social media, reporting a lost card, or if they are worried they may have shared their confidential banking information as a result of one of these s.

Research conducted on behalf of Bank of Ireland shows that three in four consumers want to be able to speak directly with someone at their bank or financial service provider if they fall victim to fraud or are worried about a transaction.

Chief executive officer of retail at Bank of Ireland, Susan Russell, said: “Fraudsters never take a break and are always on. That’s why we offer a 24/7 telephone line for fraud and security .

"As these figures show, customers aren’t just concerned about fraud during business hours. They can spot something worrying, or be the victim of an attempted fraud, on any day of the year.

"When that happens, they can call us any time for fraud and security . I’d like to thank our teams for working to customers every day of the year, including the recent holiday period.”